Partner Success Manager Netherlands

Invoerdatum:dinsdag 7 augustus 2018
Vervaldatum:vrijdag 31 augustus 2018
Korte omschrijving bedrijf:Founded in 2010, TravelBird is an Amsterdam based scale-up expanding to 11 markets across Europe, shaping the future of travel. Driven by a continuous pursuit of delighting our customers with enticing travel offers and disrupting the travel industry, we bring inspiration, personalisation and freshness together by curating our own travel packages as well as selling those of others. A combination that allows to scale fast and adapt if needed. By having both strong operational and product teams that guarantee the most comfortable booking process and uplifting customer journeys we turn booking a holiday into a smooth and fully-rounded experience. Today TravelBird operates out of a vibrant office on the canals in Amsterdam where over 300 self-starters make a huge impact on one of e-commerce's fastest growing categories.
Korte omschrijving vacature:About the team and your challenge:
Our sales department is responsible for sourcing and maintaining the right partners that can complete the travel experiences of our travelers. We do so with a team of passionate sales pioneers from all over the world that tap into their own local knowledge to handpick the most enticing partners in their region. As an ambitious team, it is our challenge to always strive for commercial excellence to foster the further growth of TravelBird. Whether that is giving personal advice to our partners on their business, closing new partnerships or supporting on allotment creation. As our offers, our partners are exciting and unique and not one day will be the same.

As Partner Success Manager it is your challenge to grow and manage the existing partner portfolio of your region. You steer on success metrics such as partner satisfaction scores, retention, and churn. You add value to your partner's business by delivering them insights into the performance of our cooperation and regional trends. You are aiming for valuable and long-lasting partner relationships in which we add value to each other and our travelers. You report directly to the Team Lead Sales.

Your Tasks:
  • Getting maximal growth out of our partners through up-sell and cross-sell
  • Maintaining and building up valuable and long-lasting partner relationships
  • Developing plans to drive metrics for success, foreseeing strategic recommendations and reducing critical issues
  • Prioritizing and ensuring resolution on (escalated) partner issues
  • Serving as business lead for overall partner relationships
  • Delivering Quarterly Business Reviews
  • Building out the partner success program to scale by acting as partner champion and trusted adviser
  • Working closely with internal stakeholders (like Markets and Sales Support) to get offers online and
  • Contributing to the further growth of TravelBird.
Profiel:Who you are:
  • Smart, quick-witted and adaptable
  • > 2 years experience in account management or customer relationship management
  • You have experience in and affinity with the hospitality and travel industry
  • You have experience with issue resolution and escalation management
  • You have a proven ability to collaborate and build strong customer relationships
  • You are passionate about partner success
  • You are structured, organized and able to prioritize and manage time effectively
  • You are decisive and capable of adapting to a dynamic working environment
  • You are a native level Dutch Speaker and are fluent in English and
  • You live in (or around) Amsterdam or are willing to move.
Ons aanbod:
  • Free bootcamp lessons & gym membership discount
  • Healthy lunch
  • Barista that brews fresh coffee
  • Employee discount on TravelBird offers
  • Our own TravelBird boat
  • Friday social company drinks
  • Inspiring SpeakerBird sessions
  • Regular company parties
  • A MacBook Pro (lease-lend).

Individual monthly bonus based on net rev targets
Reageren?:Up for it?

Do you recognize yourself in the challenge presented above? Click on apply and hand in your CV and cover letter. Really want to grab our attention? Send in a short video application (1 minute maximum)!

For questions regarding your application, you can contact Zoë via
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