Partner Success Manager Belgium

Invoerdatum:donderdag 4 januari 2018
Vervaldatum:woensdag 31 januari 2018
Korte omschrijving bedrijf:Founded in 2010, TravelBird is an Amsterdam based scale-up expanding to 11 markets across Europe, shaping the future of travel. Driven by a continuous pursuit of delighting our customers with enticing travel offers and disrupting the travel industry, we bring inspiration, personalisation and freshness together by curating our own travel packages as well as selling those of others. Today TravelBird operates out of a vibrant office on the canals in Amsterdam where over 450 self-starters make a huge impact on one of e-commerce's fastest growing categories.
Korte omschrijving vacature:About the team and your challenge:
Our sales department is responsible for sourcing and maintaining the right partners that can complete the travel experiences of our travellers. We do so with a team of passionate sales pioneers from all over the world that tap into their own local knowledge to handpick the most enticing partners in their region. As an ambitious team it is our challenge to always strive for commercial excellence to foster the further growth of TravelBird. Whether that is giving personal advice to our partners on their business, closing a new partnerships or supporting on allotment creation. As our offers, our partners are exciting and unique and not one day will be the same.

As Partner Success Manager it is your challenge to grow and manage the existing partner portfolio of your region. You steer on success metrics such as partner satisfaction scores, retention and churn. You add value to your partner's business by delivering them insights into the performance of our cooperation and regional trends. You are aiming for valuable and long lasting partner relationships in which we add value to each other and our travellers. You report directly to the Team Lead Sales.

Your Tasks:
-Getting maximal growth out of our partners through up sell and cross sell
-Maintaining and building up valuable and long lasting partner relationships
-Developing plans to drive metrics for success, foreseeing strategic recommendations and reducing critical issues
-Prioritizing and ensuring resolution on (escalated) partner issues
-Serving as business lead for overall partner relationships
-Delivering Quarterly Business Reviews
-Building out the partner success program to scale by acting as partner champion and trusted adviser
-Working closely with internal stakeholders (like Markets and Sales Support) to get offers online and
-Contributing to the further growth of TravelBird.
Profiel:Who you are:
  • Smart (Bachelor or Master degree)
  • > 2 years experience in account management or customer relationship management
  • You have experience in and affinity with the hospitality and travel industry (preferable)
  • You have experience with issue resolution and escalation management
  • You have proven ability to collaborate and build strong customer relationships
  • You have excellent verbal and written communication skills, including the ability to chair meetings or host webinars
  • You are passionate about partner success
  • You are structured, organised and able to prioritise and manage time effectively
  • You are decisive and capable of adapting to a dynamic working environment
  • You are a native level Flemish or Dutch speaker and fluent in English and
  • You live in (or around) Amsterdam or are willing to move.
Ons aanbod:Perks:
  • Your job is one big adventure with new challenges every day
  • You will work with the most inspiring colleagues within the industry
  • Freedom and responsibility are at the core of our company culture
  • Vibrant and international office with a view on the historic canals of Amsterdam
  • Free bootcamp lessons
  • Healthy lunch, daily fresh smoothies and our very own barista for delicious coffee
  • Employee discount on TravelBird offers
  • Friday social company drinks
  • Inspiring SpeakerBird sessions
  • Regular company parties and
  • A MacBook Pro (lease-lend).
Reageren?:Up for it?

Do you recognise yourself in the challenge presented above? Click on apply and hand in your CV and cover letter. For questions regarding your application you can call Zoë at +31 (0)20 30 80 083.
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